Question 1

What are the main benefits of dual action windows?

Accepted Answer

Here are some key features of tilt and turn windows:
Dual functionality: Tilt and turn windows can be opened in two ways. They can tilt inwards from the top, allowing for ventilation while maintaining security, privacy, and rain protection. They can also swing open like a casement window, providing maximum ventilation and easy access for cleaning or emergency egress.
Energy efficiency: Tilt and turn windows are known for their excellent energy efficiency. When closed, they provide an airtight seal, which helps to minimize heat loss or gain, reduce drafts, and improve insulation, making them energy-efficient and environmentally friendly.
Safety and security: Tilt and turn windows offer enhanced safety and security features. When tilted, they provide ventilation without compromising security, as the window opening is small and not large enough for an intruder to enter. When fully closed, they provide a secure seal with multiple locking points around the frame, making them resistant to forced entry.
Easy maintenance: Tilt and turn windows are easy to clean and maintain. Since they can swing open like a door, both sides of the window can be accessed for cleaning from the inside, eliminating the need for external cleaning equipment or ladders.
Design versatility: Tilt and turn windows come in a variety of materials, styles, and finishes, making them versatile and suitable for different architectural styles and design preferences. They can be customized to fit various shapes and sizes, and can also be combined with other window types to create unique window configurations.
Sound insulation: Tilt and turn windows offer good sound insulation properties, which can help reduce external noise pollution, making them suitable for urban or noisy environments.

Question 2

Where are your windows manufactured?

Accepted Answer

Our windows are manufactured across Europe - in Austria, Poland, and Germany - under the supervision of our headquarters in Prague, Czech Republic. After production, they are thoroughly inspected for accuracy at our fulfillment center before being carefully packaged and dispatched to you.

Question 3

Are your windows energy efficient?

Accepted Answer

Yes, our windows are highly energy-efficient and designed to meet or exceed industry standards. The typical energy efficiency rating is around 0.24, but our advanced designs can achieve ratings as low as 0.13. This is thanks to features like double or triple glazing, Low-E coatings, and gas-filled insulation, all of which help reduce heat loss, lower energy bills, and create a more sustainable and comfortable home.

Question 4

What are your lead times?

Accepted Answer

Our lead times vary depending on the product and shipping method. The fastest option is white/white PVCu windows shipped by air, which can be delivered in as little as 3 weeks. For standard PVCu windows shipped by ocean freight, delivery typically takes 6 to 9 weeks. Aluminum window orders generally take 8 to 12 weeks via ocean freight, while special or custom orders may require up to 16 weeks.

Question 5

What are the payment terms?

Accepted Answer

Our standard payment terms are:
- 60% deposit for manufacturing to start
- 30% deposit before shipment. Once the windows/doors reach our fulfillment center, we will provide provide pictures and request payment before the goods leave our warehouse.
- 10% final payment after the delivery and 100% satisfaction

We accept credit card payments (additional transaction fees might apply) and wire transfer payments.

Question 6

Is your glass double pane and filled with gas?

Accepted Answer

Our standard windows and doors are provided with Low-E double pane glass, filled with argon gas. We use warm edge Swisspacer in black as standard to improve the energy efficiency of our windows. We can provide triple pane glass as well as many other glazing types depending on your project needs - low/high SHGC, VT, soundproof even bulletproof glass.

Question 7

What is normally supplied with your windows and what other accessories are available?

Accepted Answer

Each window has weatherboard on the drainage holes, covers on the lower and upper hinges, micro-ventilation (with windows with tilt and turn action) and a security window handle. We also offer exterior and interior window sills, shading blinds, outdoor blinds, window screens, lockable window handles, wide choice of entrance door handles and handrails.

On demand we can provide our installation package including nailing fins, screws, waterproof tape, low expansion foam and shims.

Question 8

What are Tilt and Turn windows?

Accepted Answer

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Question 9

What window materials do you offer?

Accepted Answer

We offer a wide range of high-quality materials to suit various needs and preferences. These include durable PVCu, sleek and modern aluminum, classic wood, and advanced options like PVC aluminum-clad, wood aluminum-clad, steel, and fiberglass. Each material is chosen for its strength, energy efficiency, and aesthetic appeal, ensuring the perfect fit for your home or project.

Question 10

What is the warranty on your windows?

Accepted Answer

We stand by the superior quality and durability of our windows, which is why we offer an extended warranty—10 years on frames and 20 years on glass. Additionally, we ensure fast delivery of all accessories through air shipment for your convenience.

Question 11

What is the cost of the shipment?

Accepted Answer

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Question 12

What is the U-value and SHGC of your windows?

Accepted Answer

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Question 13

Do you have double hung windows?

Accepted Answer

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Question 14

What are the color options you have?

Accepted Answer

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Question 15

Where are your windows manufactured?

Accepted Answer

Our windows are manufactured in Europe, using state-of-the-art facilities and the highest industry standards. We work with trusted suppliers and craftsmen to ensure top-quality production for all our window materials, including PVCu, aluminum, wood, and more.

Question 16

What is the guarantee of safety of your windows and doors?

Accepted Answer

Part of the wicket door security hardware. The hardware is based on the central barrier and the upper and lower pin that secures the front door at the moment door is closed (no subsequent lock). When you lock the doors and turn the key this ensures the door safety hooks on the top and bottom secure the door. Our PVC-U windows are equipped with standard safety features. The hardware we use provides the ideal solution to reliably secure windows and patio doors. At the bottom of the fitting there is a patented safety feature to prevent unwanted entry into the window.

Frequently asked questions

What are the main benefits of dual action windows?

Where are your windows manufactured?

Are your windows energy efficient?

What are your lead times?

What are the payment terms?

Is your glass double pane and filled with gas?

What is normally supplied with your windows and what other accessories are available?

What are Tilt and Turn windows?

What window materials do you offer?

What is the warranty on your windows?

What is the cost of the shipment?

What is the U-value and SHGC of your windows?

Do you have double hung windows?

What are the color options you have?

Where are your windows manufactured?

What is the guarantee of safety of your windows and doors?

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